Driving IT and CRM Transformation
I help organizations design and deliver high-impact IT transformation projects, with a strong focus on Zoho CRM. From strategy and architecture to implementation and optimization, I turn complex business requirements into scalable, user-friendly solutions that actually get adopted.
Meet Your IT Transformation Expert
Over the past 10 years, Mengia has developed deep, hands-on expertise in technical project management, business process management, service design, requirements engineering, data management, end-to-end solution design, and technical troubleshooting. She has extensive experience collaborating closely with product owners, development and test teams, QA, external vendors, and DevOps engineers.
Mengia holds an MSc in Information Systems and has delivered IT projects across the banking, telecommunications, and transportation sectors. Since relocating to Sydney in February 2020, she has been leading a Zoho CRM implementation project, helping organisations streamline processes and improve customer engagement.
Service Suite
CRM Strategy & Zoho CRM Implementation
End-to-end design and delivery of Zoho CRM and Zoho Campaigns solutions — from requirements and vendor selection to configuration, rollout, and hypercare. I help organizations implement CRM systems that align with real business processes and scale across regions.
Includes: CRM selection, requirements engineering, solution design, Zoho CRM & Campaigns implementation, testing, go-live, post-launch support.
IT Program & Technical Project Management
Leadership of complex, multi-country IT programs with strong governance, delivery discipline, and stakeholder alignment. I manage cross-functional teams, vendors, and global stakeholders to deliver on time and with minimal risk.
Includes: program setup, delivery governance, vendor management, roadmap planning, risk & dependency management, global rollouts.
Business Process Design & Automation
Optimization and automation of sales, marketing, and customer lifecycle processes to increase efficiency and adoption. I translate business needs into practical system workflows that teams actually use.
Includes: process analysis, lead management design, marketing automation, CRM workflows, data quality improvement, change enablement.
IT Architecture, Data & Governance Advisory
Advisory services covering solution architecture, system landscape design, data management, and IT governance — ensuring scalable, compliant, and future-ready platforms.
Includes: application & instance strategy, system landscape assessment, data management, IT controls & governance, regulatory and security alignment.
IT Program Manager & CRM Lead at Goethe-Institut
Leading the selection and end-to-end implementation of Zoho CRM across multiple countries. Responsible for planning, requirements engineering, solution design, testing, go-live, and hypercare. Aligning cross-functional teams across Australia, the US, Vietnam, Indonesia, and Germany.
Senior IT Consultant & Architect at Deloitte and KPMG
Advising and leading complex IT initiatives as technical project manager, IT architect, and business analyst. Delivered global CRM go-lives across the Americas, Europe, and Asia, defined application and instance strategies, and assessed existing system landscapes to design scalable future-state architectures.
ICT System Engineer & Business Analyst at Swisscom
Managed technical projects covering solution design, stakeholder coordination, testing, and acceptance. Translated business requirements into technical concepts for enterprise customers, designed end-to-end solution architectures, and improved data quality, documentation standards, and operational processes.
Call me
Got questions or need urgent help? Book a short introductory call to discuss your CRM or IT transformation challenges.
+61 452 232 587
zollinger.itconsulting@gmail.com
https://www.linkedin.com/in/mengiazollinger/
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